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Dallas Limousine FAQ
What happens if my plane is early or late arriving?
Premier Limousine and Transportation updates all flight arrival times and we arrive when your plane
lands, no matter whether you arrive late or early provided we
have a correct flight number.
How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?
Premier Limousine and Transportation provides 30 minutes (45 minutes for Intl. Arrivals requiring
customs clearance) of free wait time on each Airport Arrival
Transfer for you to deplane and pick-up your luggage. If you do
not meet your Chauffeur or call us within 30 minutes (45 minutes
for Intl. Arrivals) of your plane landing we will consider you a
"no-show" and you will be charged in full for the reservation.
Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?
Premier Limousine and Transportation Airport Transfer rates are based on a point to point transfer
and your Chauffeur is instructed to use the most direct route
for expediency. If, you would prefer the Chauffeur to use a
specific route our hourly rates and minimums will apply, plus
applicable fees/taxes and gratuity.
Is the Limousine bar stocked with beverages?
No, the bars are not stocked;
however, glasses and ice can be provided upon request; and
depending upon your reservation, we will provide additional
pricing and accommodate certain requests.
Where do I meet my Chauffeur for pick-up?
Each pick-up location is different.
Airport pick-up locations are listed on the Rates Page and we
confirm all other pick-up locations at Reservation placement.
What is your Cancellation Policy?
Cancellations are accepted by
phone only.
U.S. & CDN Airport Arrivals & Departure Transfers: Premier Limousine and
Transportation requires that cancels be received no less than 8 hours prior
to p/up time. Roundtrip Orders must be cancelled as 2
separate orders.
U.S. & CDN Hourly Charters, Packages, Specials & Tours: Premier Limousine and
Transportation requires that cancels be received no less than 48 hours
prior to p/up time.
Intl. Reservations (Outside US): Premier Limousine and
Transportation requires that cancellations be received; no less than 72
hours prior to p/up time. Roundtrip orders must be cancelled
as 2 separate orders.
If you fail to cancel by the prescribed time frames prior to
your p/up time you will be charged in full for the order. A
$10 admin fee is charged per order on cancels that are
cancelled by the prescribed time frame for processing (Admin
Fee n/a for Corp. Acct s).
All Deposits are non-refundable; even if you cancel w/in
prescribed time frames. The balance in full will be due
should you fail to cancel by prescribed time frame or
no-show at p/up. If you cancel by the prescribed time frame
the balance is waived
What is your Change Policy?
Premier Limousine and Transportation requires that all changes be received by phone (changes cannot
be made with drivers) at least 3 hours prior to p/up for US/CDN
Orders; 6 Hours for Intl. Orders & are subject to availability.
If, a change cannot be accommodated & results in a cancellation
you will be charged in full for the order. Reductions in the
amount of time or vehicle size ordered are NOT permitted once an
order is confirmed. Tours, Specials and Package Orders are NOT
permitted to be changed to standard hourly reservations once
confirmed.
When is my credit card charged?
Premier Limousine and Transportation will charge your credit card 48 hours prior to the scheduled
pick-up time. However, the cardholder is required to present the
credit card provided at booking to the Driver at pick-up; with
the Voucher confirmation; unless a 3rd party authorization or
Corporate Account has been approved and all documentation has
been received by Premier
Limousine and Transportation prior to confirmation of order.
Can I pay for the reservation in Cash instead of using the credit card that was provided when I made the reservation?
Premier Limousine and Transportation Chauffeurs do not carry cash, due to safety concerns, and we
require that you provide the credit card for imprint as all
charges, including gratuities are billed to your credit card or
corporate account. Credit Cards are charged 48 hours prior to
p/up time. Premier
Limousine and Transportation Chauffeurs do not collect charges in cash. Please be aware if a
cash payment is given to Chauffeur it will be considered an
addl. gratuity & cannot, by labor law, be recovered from
Chauffeur.
All Rates are subject to audit after order completion; to
include actual tolls, parking fees, addl. stops & time allotted,
etc. Hourly jobs are billed the number of hours you ordered the
vehicle for; then in ½ hour (1 hour for Buses/Coaches)
increments thereafter. Minimum posted number of hours; is only
the minimum number of hours we will accept an order for not what
you will be billed for.
Is it possible to place, change or cancel a reservation with my Chauffeur?
Premier Limousine and Transportation requires that all changes, confirmations and cancellations be
called into our dispatch center at 877-530-7888 X 2
If, I place a reservation for 8 hours, but after pick-up I realize I require less time, will I be charged for the full 8 hours?
Yes, Hourly orders are billed the
number of hours you ordered the vehicle for; then in ½ hour (1
hour for Buses/Coaches) increments thereafter. Minimum posted
number of hours; is only the minimum number of hours we will
accept an order for not what you will be billed for.
How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.
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